Service Policy

Terms and Conditions for Services and Repairs

(Published and updated on 27 June 2011)

1. Preamble

These terms and conditions are published by Baechtold Limited, 12/2 Phaholyothin 37, Ladyao, Jatujak, Bangkok 10900, Thailand (hereinafter referred to as “we/our/us”, or as “Baechtold Limited”). In this context Baechtold Limited also refers to employees, sales personnel of Baechtold Limited or other persons designated by Baechtold Limited to be in contact with customers. However, Baechtold Limited does not include empolyees of other companies, in particular of department stores.

These terms and conditions apply to servicing and repairing (hereinafter referred to as “services/servicing” and/or “repair/repairing”) of products such as watches, jewelry or other objects (hereinafter referred to as “product/products”) owned by individuals or companies (hereinafter referred to as “customer/customers”) and handed over to Baechtold Limited for repair.

These terms and conditions are valid irrespective of whether such products were acquired by the customer from Baechtold Limited or not, and/or by whatever means, in Thailand or elsewhere.

The customer is a user of our services and the customer’s use of our services constitutes the customer’s agreement to the terms and conditions stated herein. Any deviation from the terms mentioned herein must be agreed on in writing.

BAECHTOLD LIMITED reserves the right to modify the terms and conditions provided herein. Any such changes take effect when they are posted on this Website, and it is the customer’s obligation to read these terms and conditions whenever the customer uses our services.

2. Services

Baechtold Limited shall only carry out services such as repairs of watches, jewelry or other objects, for reasons of, but not limited to, maintenance or complete services of watch movements, changes of batteries, bracelets, straps, movements, cases or of bracelet parts, and repairs of jewelry, such as, but not limited to, cleaning, polishing, sizing, repairs of small mechanical parts, or any other services as agreed on.

Baechtold Limited shall only carry out and invoice services that have been agreed on with the customer based on cost and time estimates and accepted by the customer. We enter an obligation to service only when we confirm acceptance of the customer’s required service in writing with a Service Order (hereinafter referred to as “Service Order”).

3. Obligations and Cancellation

By placing a Service Order with Baechtold Limited, the customer is entering an obligation to pay for and accept the services that are being provided.

Until a Service Order is confirmed, the customer has the right of cancellation without giving a reason.

Baechtold Limited reserves the right not to service products, for example when a price cannot be agreed on with the customer, or for any other reason. If the customer has confirmed a Service Order and Baechtold Limited has received a payment, and if Baechtold Limited subsequently cancels the Service Order for any reason whatsoever, the customer is entitled to a full refund and return of the product.

4. Pricing

Baechtold Limited may publish prices for services. Published prices are not binding on Baechtold Limited until confirmed in a written Service Order. Prior to confirmation Baechtold Limited reserves the right to change prices at any time, however, not after a Service Order has been given to and confirmed by the customer. Any price offer will be subject to customer’s acceptance and valid for 15 days.

Service prices for services to be performed for customers in Thailand include all Thailand taxes, including Thailand duties and Thailand Value Added Tax (VAT).

For Service Orders for products outside of Thailand, any prices quoted by Baechtold Limited will exclude any taxes, duties, VAT or similar consumption taxes of the country of destination. Such specific taxes in the country of destination are for the account of the customer and are not included in our prices, unless mentioned in our Service Order or agreed separately.

5. Receiving, Delivery and Shipping Expenses

A product is deemed received by Baechtold Limited from the customer when a product has been received at an authorized point-of-sale of Baechtold Limited, as published on our Website and updated from time to time, and when Baechtold Limited has issued a Repair Receipt.

Baechtold Limited will record the exterior condition of the product on the Repair Receipt, in particular scratches, dents or other damages, and take note on the Repair Receipt of any defects the customer reports to Baechtold Limited.

A Repair Receipt or any other written acknowledgement of having received a product for servicing from the customer, which Baechtold Limited may give to the customer upon receipt of the product, is not a Service Order and is provided only for the purpose of acknowledging receipt of a product. Such a Repair Receipt or acknowledgement does not entail Baechtold Limited’s obligation to service a product.

By issuing a Repair Receipt or acknowledgement Baechtold Limited assumes responsibility for the safe-keeping of the product until it is returned to the customer, irrespective of whether it has been repaired or not.

As a matter of regular procedure, Baechtold Limited will receive and return the product to the customer at the authorized point-of-sale. Delivery to any other designated location or premises (such as customers’ homes, offices or hotels) is not part of Baechtold Limited’s services or obligation. Any such irregular and extra service or delivery must be agreed to by Baechtold Limited first.

Baechtold Limited will charge for delivery, shipping, packaging and insurance if the product has to be sent to the pricinpals servicing center for servicing. Such charges are for the customer’s account.  Baechtold Limited will also charge for delivery, shipping and packaging if the product has to picked-up or delivered by irregular and extra means. Also such charges are for the customer’s account and the customer takes full liability for any damage, losses or charges incurred during irregular and extra pick-up and delivery.

On return and delivery of a product back to the customer, the customer is obliged to check the product on receipt and to ensure that the product has no defects other than those recorded and that the product corresponds to the products originally handed over to Baechtold Limited. Baechtold Limited will accept no responsibility for claims subsequent to delivery.

The acceptance of the delivery is the customer’s obligation. If the customer refuses to accept the customer is considered in default of the customer’s obligation and the goods will be stored at the customer’s expense pending acceptance.

6. Liability and Insurance

Baechtold Limited’s liability is limited to the price the customer paid for the product or to replacing the product by an equivalent one. This liability will not exceed Thai Baht 200,000 (two hundred thousand) per product, unless prior to pick-up and delivery the customer provides evidence that the customer has paid a higher price for the product and on condition that Baechtold Limited accepts that price by writing it on the Repair Receipt. In no circumstances will Baechtold Limited accept any liability that is higher than Thai Baht 1,000,000 (one million) per product, unless the customer has asked for and agreed to pay for insurance exceeding this amount, in which case a written agreement between the customer and Baechtold Limited is required. Subjec to to confirmation, insurance charges will be 1.5 % of the insured value and these charges are for the account of the customer.

Baechtold Limited is not liable to compensate the customer for any amount higher then the aforementioned, in particular not for perceived, inflated, emotional, collector’s, vintage or other values, nor for any economic losses, loss of goodwill, or other losses the customer may claim to have suffered as a result of the loss of a product by Baechtold Limited.

If the customer asks and Baechtold Limited agrees to pick-up and/or deliver a product by irregular or extra means as mentioned in paragraph 5, to any other designated location or premises as specified by the customer, Baechtold Limited is not liable for more than a maximum amount of to Thai Baht 200,000 (two hundred thousand) per product in any circumstances, always provided the customer declares the value to Baechtold Limited prior to pick-up or delivery and Baechtold Limited expressly accepts the value stated by the customer by writing it on a Repair Receipt.

Excluded from Baechtold Limited’s liability are any losses of products in transit or in safe-keeping by Baechtold Limited if these are caused by force majeure and/or acts of war or riots.

7. Delays and Limitations

Baechtold Limited is not be liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond our reasonable control and in particular if the delay or hindrance is caused by force majeure and/or acts of war or riots.

8. Terms of Payment

Delivery takes place only upon or after receipt of the customer’s payment. The customer can chose to pay by credit card or by any other agreed method of payment.

Payment is deemed made only when the amount has been credited to Baechtold Limited’s account.

9. Manufacturer’s International Limited Warranty

Some products, including in particular, but not limited to watches that are sold by Baechtold Limited, are covered under International Limited Warranty by the product’s manufacturer. The scope of any such International Limited Warranty is subject to each manufacturer’s published International Limited Warranty and may cover defects from materials and functions that are due to manufacturing mistakes.

Damages caused by accidents, careless handling, exposure to extreme temperatures, or from the use of faulty straps, batteries, mechanical parts or other components, or as a result of unauthorized modifications, are excluded from International Limited Warranties, as is the length of a battery’s life.

Baechtold Limited as authorized agent, distributor or reseller accepts to administer the warranty policies of the manufacturers we represent vis-à-vis customers in our territory for as long as we are appointed as agent, distributor or reseller for such products. We endeavour to facilitate and service such products under International Limited Warranty to the best of our capacities on condition that the manufacturer provides the full support under the International Limited Warranty issued by them. In no circumstances does a manufacturer’s International Limited Warranties constitute a product or service liability by Baechtold Limited of any kind or effect. The product and service liability is exclusively the manufacturer’s issuing the International Limited Warranty.

The manufacturers may change such International Limited Warranty from time to time. Baechtold Limited is not obliged to communicate such changes and it is the customer’s obligation to check such policies from the manufacturer’s Website or other documentation.

10. Conclusion

The laws of Thailand govern these terma and conditions and any dispute will be resolved exclusively in the courts of Bangkok, Thailand.

Baechtold Limited reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

These terms and conditions supersede all prior representations understandings and agreements between the custoemr and Baechtold Limited relating to services and Service Orders.

Bangkok, Thailand, 27 June 2011

Baechtold Limited, 12/2 Phaholyothin 37, Ladyao, Jatujak, Bangkok 10900, Thailand

© Copyright 2011. Baechtold Limited. All rights reserved.